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The Power of a Positive No: Save The Deal Save The Relationship and Still Say No

April 20, 2012 | Author: admin | Filed under: Careers,Customer Service,General Business,Presentations,Workplace Communication

The Power of a Positive No: Save The Deal Save The Relationship and Still Say No (9780553384260): William Ury: Books


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Amazon Price: $16.00 $11.68 You save: $4.32 (27%). (as of August 19, 2014 6:30 pm – Details). Product prices and availability are accurate as of the date/time indicated and are subject to change. Any price and availability information displayed on the Amazon site at the time of purchase will apply to the purchase of this product.

No is perhaps the most important and certainly the most powerful word in the language. Every day we find ourselves in situations where we need to say No–to people at work, at home, and in our communities–because No is the word we must use to protect ourselves and to stand up for everything and everyone that matters to us.

But as we all know, the wrong No can also destroy what we most value by alienating and angering people. That’s why saying No the right way is crucial. The secret to saying No without destroying relationships lies in the art of the Positive No, a proven technique that anyone can learn.

This indispensable book gives you a simple three-step method for saying a Positive No. It will show you how to assert and defend your key interests; how to make your No firm and strong; how to resist the other side’s aggression and manipulation; and how to do all this while still getting to Yes. In the end, the Positive No will help you get not just to any Yes but to the right Yes, the one that truly serves your interests.

Based on William Ury’s celebrated Harvard University course for managers and professionals, The Power of a Positive No offers concrete advice and practical examples for saying No in virtually any situation. Whether you need to say No to your customer or your coworker, your employee or your CEO, your child or your spouse, you will find in this book the secret to saying No clearly, respectfully, and effectively.

In today’s world of high stress and limitless choices, the pressure to give in and say Yes grows greater every day, producing overload and overwork, expanding e-mail and eroding ethics. Never has No been more needed. A Positive No has the power to profoundly transform our lives by enabling us to say Yes to what counts–our own needs, values, and priorities.

Understood this way, No is the new Yes. And the Positive No may be the most valuable life skill you’ll ever learn!

From the Hardcover edition.

Product Details

  • Paperback: 272 pages
  • Publisher: Bantam (December 26, 2007)
  • Language: English
  • ISBN-10: 0553384260
  • ISBN-13: 978-0553384260
  • Product Dimensions: 5.4 x 0.6 x 8.2 inches
  • Shipping Weight: 8 ounces

Customer Reviews

Root your No in a deeper Yes

 March 30, 2007
By Coert Visser "solutionfocusedchange.com"

Saying no in a positive way

 May 10, 2007
By M. L Lamendola

This book is gift to all of us

 April 3, 2007
By Stuart Dauermann "Bookaholic"

Good Life Habit to Learn and Use

 June 30, 2007
By Meryl K. Evans "Content Maven behind meryl.net"

great follow on to getting to yes!

 April 6, 2007
By L. Stewart

To be read in a learning mode

 June 26, 2007
By Eduardo Andrade

The advantages of being able to say no!

 March 22, 2007
By Rick Sheridan "AudioColumn.com"

A most useful guidebook for both your personal and professional ife

 June 7, 2007
By Blaine Greenfield "eclectic reader"

xygoxen

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