Difficult Bosses - Taming The Dragon Lady With Courage And Compassion

June 10, 2008

With conflict comes a sense of being disrespected, attacked or threatened in some way. We feel like the innocent victim (or perhaps the righteous hero, defending ourselves or others) and view our adversary as the villain of our story. I call this the “Drama Triangle of Conflict” - a concept that helps us understand ourselves and our role in perpetuating disputes. It also reminds us that there is always another side to the story and that our nemesis is caught up in a similar experience. Except in their story, they feel victimized or threatened and view us as the villain. Everyone is the hero in their own story.

Rely On or Ignore Intuition?

June 7, 2008

On the one hand, intuition — particularly for women — is often more logical than we think. Because women tend to excel at reading body language, we often pick up nonverbal cues that make us feel uneasy about certain job applicants.

Should Bad Employees Get Fired? The Debate Continues

June 5, 2008

Have you ever received criticism from a supervisor, boss or from someone you expected should be helping you as part as their job? I’m sure the vast majority of the workforce will answer “Yes”.

Dealing With Faraway SMEs

June 3, 2008

Subject matter experts (SMEs) are the people who have loads of knowledge about a particular application, domain, subject, etc. In an organization, the person designated as Subject matter expert (SME) will be a person who knows each process to be followed for a certain task and at the correct time, relevant to the context. Depending upon the nature of the subject and the vastness of the topic-at-hand, the number of experts whom you need to contact in the process of your data gathering may vary. Whatever may be the subject, SMEs guide Technical Writers (TWs) on the specified topic, help them in understanding the subject, make them write about the topic-in-hand clearly and precisely, and finally review the writer’s work in detail. After the review, the Technical Writer (TW) incorporates all the corrections pointed out by the SME and releases the final version of the subject document.

Profanity In The Workplace - Is It Acceptable?

June 1, 2008

I’ve noticed lately that more and more executives and employees are resorting to profanity in the workplace. I …

Office Email Etiquette

May 30, 2008

The most important rule in office email etiquette is to use the email for work-related correspondence only. It’s that simple. If it isn’t related to work, you shouldn’t be using your work email; that’s what personal email accounts are for.

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Marcia Robinson

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Divina Mia

...lighthearted thoughts