When To Give Constructive Feedback
March 30, 2008 | Author: admin | Filed under: Careers, Workplace Communication
What is constructive feedback?
Constructive feedback is feedback that helps someone to improve. The feedback is given with the intention of helping someone to solve a problem or improve the way things are done.
The key here is your intent. Before you give constructive feedback to anyone ask yourself:
“What is the purpose of giving this feedback?”
If it isn’t to help the other person, then there is no reason to do it.
When should I give feedback?
When it matters! We all can improve in lots of different ways. However it is difficult to hear constructive feedback all of the time. Even if your staff member has lots of areas to improve on, only give feedback on a few areas in any one performance period.
Focus on what is really important. Your staff member is more likely to improve if you give them feedback in a couple of areas than if you give them a long list of things to change!
In the moment. For constructive feedback to work really well, it is important that you give feedback quickly. When you notice something, pull the person aside and focus their attention on what they are doing.
Don’t hover waiting for your staff member to do something wrong, but don’t wait until their quarterly performance review to tell them they could improve.
Often We shouldn’t be scared to highlight areas of improvement as often as it is needed. However, you should always be balancing your constrictive feedback with at least 4 xs as much positive feedback to that person.
Occasions when you might offer feedback could include:
• When you see someone wasting time/money
• When you receive or notice incorrect or low quality work
• When your staff members actions negatively impact of customers, other staff or team results
• When the person’s attitude is having an impact on their work
• When you notice someone’s work has slipped or a deadline is missed
• When someone has handled a conflict/customer complaint poorly
• When something they agreed to do doesn’t happen
• When someone is tardy or poorly presented
© Jo Mills 2008 You are welcome to “reprint” this article online as long as it remains complete and unaltered (including the “about the author” info at the end).
|
If you want to know how to give constructive feedback, visit http://www.howtocreatekpis.com |
No comments yet.
feel free to leave a comment
Easy way to make money posting in forums
Comment Guidelines: Basic XHTML is allowed (a href, strong, em, code). All line breaks and paragraphs are automatically generated. Off-topic or inappropriate comments will be edited or deleted. Email addresses will never be published. Keep it PG-13 people!
XHTML: You can use these tags: <a href="" title=""> <abbr title=""> <acronym title=""> <b> <blockquote cite=""> <cite> <code> <del datetime=""> <em> <i> <q cite=""> <strike> <strong>
All fields marked with " * " are required.

