-
Using Recruitment Metrics in Getting the Right Candidate
October 28, 2008
A company’s main asset is its workforce. It goes without saying that when a company needs people, it needs to get the right people. Otherwise, productivity would be compromised and expenditures increased. As it is the HR department’s responsibility to hire people for the company, it is their job to protect the company from these possible losses. The HR recruitment staff cannot just accept nor discard applicants without just measure. Thus, recruitment metrics comes about.
-
Are You Spending Too Much Time Focusing Recruiting Or Retaining?
October 28, 2008
Companies spend too much time focusing recruiting rather than on retaining.
The rule is no longer if your employees leave it is now when will they going to leave. How many times have you spent hundreds to thousands of dollars in hiring and training an employee only to discover that they leave.
Why do they leave? Experts in this field will say because…
-
Management Training - The Dirty Little Secrets
October 26, 2008
I am often asked if training really works. The answer is yes and no! Here’s why.
Sometimes, unless a training is made mandatory, those who need it the most will choose not to attend!
75% of the learning goes on after the employee comes back to the job. Said another way–employees will forget most of what they learned unless it is reinforced on the job after they come back from training.
Too often people are sent off to training in the hopes that they will get “fixed” when in fact if the training doesn’t incorporate good adult learning principles and isn’t seen as relevant from the trainee’s point of view, it will fail.
Employees are sometimes sent to training for specific skills when the real problem is attitude…ahem…I mean lack of professional behavior problems. -
Why Would a Business Want to Use a Temp Agency
October 24, 2008
Companies may wonder why they should hire an hr consulting firm, i.e., a temp agency, to locate quality employees.
In a highly competitive corporate world, knowledgeable help can mean the difference between a constant influx of clients and bankruptcy. Statistically speaking, every disgruntled customer that leaves your establishment equals seven or more people who won’t give you a chance based on word of mouth.
-
Sexual Harassment Training
October 23, 2008
Sexual harassment is defined as unwelcome advances, verbal or physical conduct of a sexual nature, seeking sexual favors, or inappropriate sexual interference of a person’s workplace or work performance.
What Law Says
Legally, sexual harassment is a violation of Title VII of the Civil Rights Act of 1964 - it is a form of a sexual discrimination. The act applies to a workplace where more than 15 employees work; this includes local, state, and federal workplaces as well as private sector businesses.
Part of doing business in civilized society requires that all employees have an understanding of responsibility in regards to appropriate behavior in the workplace. Harassment of a sexual nature can be curbed substantially-if not entirely eliminated-from the workplace by having complete and adequate knowledge and training.
-
Hiring Expats For Work
October 19, 2008
Anyone engaged in business today recognizes the rising costs of labor as one of the major hindrances to expansion. While there are several ways that this issue is being addressed, one of the most viable is by hiring expat workers.
There are numerous advantages of having expats in your workforce. The first is that they are not difficult to find. There are now, in such countries as New Zealand Canada, Japan, the United States, several thriving expat communities. Undoubtedly there are also several more in other nations.
- Gordon Beard: 40vr6maj2r3yid3u
Gordon Beard
40vr6maj2r3yid3u
- Tena Murphy: 7j70d7agyd62kc3x
Tena Murphy
7j70d7agyd62kc3x
- Adrian Fuller: j656j4zyc60w8k9p
Adrian Fuller
j656j4zyc60w8k9p
- Jolene Frederick: pc4xrhxrvsgsg2ax
Jolene Frederick
pc4xrhxrvsgsg2ax
- Maryjane Torres: 0au6p4ooooethbfx
Maryjane Torres
0au6p4ooooethbfx
- October 2008
- June 2008
- May 2008
- March 2008
- February 2008
- January 2008
- December 2007
- November 2007
- October 2007
- December 2006
Customer Service Tip - Remove Communication Obstacles to Build Customer Loyalty
March 12, 2008 | Author: admin | Filed under: Careers, Workplace Communication
One of my most favorite exercises is to ask the business owner or department head the following question:
If I would ask all of your employees to list the top 3 goals for the organization as they perceive them to be, would I receive exactly the same 3 answers from each employee?
Today, I asked that question again and receive the same response that I always receive - No.
So what are all those different responses costing your bottom line?
George Bernard Shaw said that the greatest problem with communication is the illusion that it has taken place. No where is this more evident is in the customer experience regardless of the industry and the size of the business.
One of the reasons that communication is so important in developing loyal customers is because it is potentially 4 of the 6 points of connection.
- You can see communication from written words to body language.
- You can hear communication.
- You can touch communication such as a piece of paper as a card or letter.
- You can feel communication because of the emotional reaction to the first 3 points of connection.
Recently, I have experienced the same point of connection within the customer experience entirely differently in two similar situations - restaurants - within one week. In the first instance it was a negative experience and resulted in me not wanting to return to this national franchise theme eating establishment. The second one, a national steakhouse chain, was just the opposite and has developed in me the beginnings for a loyal customer.
In the first situation, the management of the restaurant was absolutely clueless as to this point of connection which was the physical receipt or bill. Restaurant number two understood that by communicating verbally and explaining the bill it was potentially keeping any misunderstanding from happening. This establishment knew the important of addressing any potential unresolved problems to the customer’s expectations.
What has convinced me more now than ever before, the majority of businesses, small to large do not understand the what and the how specific to developing customer loyalty within the customer experience. These businesses continue to work harder not smarter. This is such a waste of human potential as well as the other resources.
If your goal is to build raving fans, then make sure you communicate the what and the how to your internal customers - your employees. By taking such a proactive approach will most definitely increase your bottom line not to mention remove a lot of sleepless nights. And we can all benefit from a little more sleep.
Take this free audit to see if you are building loyal customers.
No comments yet.
feel free to leave a comment
Comment Guidelines: Basic XHTML is allowed (a href, strong, em, code). All line breaks and paragraphs are automatically generated. Off-topic or inappropriate comments will be edited or deleted. Email addresses will never be published. Keep it PG-13 people!
XHTML: You can use these tags: <a href="" title=""> <abbr title=""> <acronym title=""> <b> <blockquote cite=""> <cite> <code> <del datetime=""> <em> <i> <q cite=""> <strike> <strong>
All fields marked with " * " are required.
