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Using Recruitment Metrics in Getting the Right Candidate
October 28, 2008
A company’s main asset is its workforce. It goes without saying that when a company needs people, it needs to get the right people. Otherwise, productivity would be compromised and expenditures increased. As it is the HR department’s responsibility to hire people for the company, it is their job to protect the company from these possible losses. The HR recruitment staff cannot just accept nor discard applicants without just measure. Thus, recruitment metrics comes about.
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Are You Spending Too Much Time Focusing Recruiting Or Retaining?
October 28, 2008
Companies spend too much time focusing recruiting rather than on retaining.
The rule is no longer if your employees leave it is now when will they going to leave. How many times have you spent hundreds to thousands of dollars in hiring and training an employee only to discover that they leave.
Why do they leave? Experts in this field will say because…
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Management Training - The Dirty Little Secrets
October 26, 2008
I am often asked if training really works. The answer is yes and no! Here’s why.
Sometimes, unless a training is made mandatory, those who need it the most will choose not to attend!
75% of the learning goes on after the employee comes back to the job. Said another way–employees will forget most of what they learned unless it is reinforced on the job after they come back from training.
Too often people are sent off to training in the hopes that they will get “fixed” when in fact if the training doesn’t incorporate good adult learning principles and isn’t seen as relevant from the trainee’s point of view, it will fail.
Employees are sometimes sent to training for specific skills when the real problem is attitude…ahem…I mean lack of professional behavior problems. -
Why Would a Business Want to Use a Temp Agency
October 24, 2008
Companies may wonder why they should hire an hr consulting firm, i.e., a temp agency, to locate quality employees.
In a highly competitive corporate world, knowledgeable help can mean the difference between a constant influx of clients and bankruptcy. Statistically speaking, every disgruntled customer that leaves your establishment equals seven or more people who won’t give you a chance based on word of mouth.
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Sexual Harassment Training
October 23, 2008
Sexual harassment is defined as unwelcome advances, verbal or physical conduct of a sexual nature, seeking sexual favors, or inappropriate sexual interference of a person’s workplace or work performance.
What Law Says
Legally, sexual harassment is a violation of Title VII of the Civil Rights Act of 1964 - it is a form of a sexual discrimination. The act applies to a workplace where more than 15 employees work; this includes local, state, and federal workplaces as well as private sector businesses.
Part of doing business in civilized society requires that all employees have an understanding of responsibility in regards to appropriate behavior in the workplace. Harassment of a sexual nature can be curbed substantially-if not entirely eliminated-from the workplace by having complete and adequate knowledge and training.
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Hiring Expats For Work
October 19, 2008
Anyone engaged in business today recognizes the rising costs of labor as one of the major hindrances to expansion. While there are several ways that this issue is being addressed, one of the most viable is by hiring expat workers.
There are numerous advantages of having expats in your workforce. The first is that they are not difficult to find. There are now, in such countries as New Zealand Canada, Japan, the United States, several thriving expat communities. Undoubtedly there are also several more in other nations.
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Inspired Teleselling - Five Hot Tips for Creating Instant Rapport
March 4, 2008 | Author: admin | Filed under: Careers, Workplace Communication
Have you ever noticed that people like people who are a lot like themselves? People who are from the same state connect at a conference, people who like to run are attracted to each other, like attracts like.
So how can you tap this phenomenon for your own success? It’s easy.
Success Tip # 1. Modify your tone of voice to match the caller. Is he or she booming? Is he or she almost whispering? Quickly note the way the potential client is speaking, and see if you cannot move your voice to be closer to his or her sound level.
Success Tip #2. Speak less if the caller is introverted or shy. Is it like pulling teeth to communicate? If the person is introverted and has a tough time getting words out, pull back and use fewer words.
Success Tip #3. Where is the person on the happy to sad scale? Can you tell by his or her tone of voice if the person is generally happy, content or one of the “glass half empty” kind of individuals? See if you are able to moderate your own tone to be in sync.
Success Tip #4. When you are communicating, see if you can hear what they are not saying, and communicate this back to the caller as a question. Perhaps he or she is very interested in the product and has a block about speaking with a sales person. So you are hearing a lot of interest in something you are doing, but not a complete yes. If you are in a business that allows some freedom, like real estate for instance, see if you cannot ask for more information about what they might need. The call might lead to a referral to an associate in a different or related field.
Success Tip #5. Are you having fun yet? Ask yourself throughout the day whether you are enjoying this deeper listening style. Stop between calls to get into a good frame of mind before making the next call.
More on Success Tip #1. When you are modifying your tone of voice to match the caller, this is achieving several things. A more intense listening on your part will help you communicate more effectively.
More on Success tip #2. It is likely you are outgoing by nature, since you may on occasion make calls to make sales for a living. So you don’t need to worry about communicating with other outgoing people, you are already like them. The more challenging thing could come when you are speaking with a person who is quiet by nature. Pause more. This will put the person at ease. Usually when someone is shy, an outgoing tele-sales person moves into fast train talk mode - speaking lots to make up for the other person’s reticence. Instead, pull back and use words like they are using words. Watch what happens.
More on Success Tip #3. Tone down your exuberance if the person is having a bad day, or pep up if the person is in great spirits.
More on Success Tip #4. Seeing if you cannot read “between the lines” is particularly challenging. This is a relatively advanced step in tele-calling rapport building. Quite frequently someone is trying to tell you something, and you are wanting to only hear one or two things, so you completely neglect to notice the message at hand.
I recommend you ask yourself to listen to what is not being said. It is likely you were raised by a mother, aunt or grandmother who actually trained you quite well in this regard. When she wanted you do to something, possibly she asked you in a different way or said one thing when she meant another. Like “It is OK if you don’t come home for that holiday dinner. I know how busy you are. I will be fine,” and you know that what she really wants is for you to get through rain, sleet, snow and ice to get yourself home for that meal. Just one example of when people are saying one thing and alluding to another.
More on Success Tip #5. Ask yourself if you are clear on your potential results before you make the tele-call. If you are not already clear on the potential for great outcomes, you might read an inspirational book, like “Prospect When You Are Happy,” a book that I wrote to help people get into a good mood before prospecting. How you are feeling shows on your face, and whatever you are feeling shows in your voice. Within about 15 seconds, the person on the other side knows if you are in a good mood or not. So it is your job to do some things between calls to make sure you are feeling good, before the next call. This will increase results exponentially.
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For more background on how to get into a great mood before making calls, read author Erica M. Nelson’s book “Prospect When You Are Happy” available at http://www.EricaMNelson.com A success coach, Erica M. Nelson coaches groups of sales teams on communication and results orientation. You may contact Erica Nelson at authorEricaNelson@gmail.com |
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